Course Overview
This course trains Rembrandt Fine Arts sales reps to capture clean customer orders in Odoo. It follows the short, practical style of the Fundamentals course: clear objective, one workflow per lesson, screen-by-screen actions, and a short sign-off test.
Learning Outcomes
- Log in and navigate to the right Odoo app.
- Find customers and check delivery/contact/pricing details.
- Find products by code, name, barcode, category, or catalogue structure.
- Understand stock availability and backorder behaviour.
- Create and review a customer order accurately.
- Confirm correct customer pricing is applied.
- Submit a clean order for office and warehouse processing.
- Recognise common exceptions and know when to escalate.
Key Rule
The rep's job is to capture a clean customer order: right customer, right products, right quantities, right delivery details, submitted correctly. Reps should not manually ship, invoice, or complete accounting steps unless specifically authorised.
